When will I receive my order?

Chester and Jake's Pharmacy always aim to dispatch orders within 1-2 business days. Delivery times may vary depending on Australia Post shipping times. Please see below for an estimate on delivery:

Express Australia Post:

  • 80% of Australian addresses in the Express Post Network: Next business day
  • Australian addresses not in the Express Post Network: Fastest possible transport but not guaranteed by next day

Standard Australia Post:

  • Sending within NSW:
    • Metro: up to 2 business days
    • Country: up to 5 business days
  • Sending interstate:
    • Metro: up to 3-6 business days, depending on lodgement and destination points
    • Country: Please ask at your local Post Office

For any further queries or more accurate shipping information click HERE or email us at [email protected] for more information.

What are the costs for delivery?

  • Click & Collect: FREE
  • Standard Australia Post*: $9.95
  • Express Australia Post*: $15.95

We are currently using Australia Post for all deliveries.

In the event that a large bulk order has been placed. There may be additional shipping costs incurred, in which case our staff will contact you. 

* Delivery costs do not reflect orders that we consider to be 'Bulk Orders.' If an order is placed that we consider as bulk, one of our team will contact you in order to advise an accurate shipping cost. If you are unsure whether your order may be considered a bulk order, please don't hesitate to email us at [email protected]


How do I track my order?

Once your order has been dispatched, you will receive an email with your tracking number and link to Australia Post tracking service. 

If you have any issues with your tracking number, please email us at [email protected] or call us on 02 9622 4900.

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