General Inquiries

I want to buy a product, but I can't see it on your website.

Feel free to Contact Us and our staff will do our best to help with any enquiries that you have.
 

Can I cancel an online order?

Please contact us urgently on 02 9622 4900 or email us at [email protected].

Any orders that have already been dispatched cannot be cancelled and will need to be posted back at the expense of the customer. 
 

Can I have someone else pick-up my order (Click & Collect)?

Yes, you can definitely have someone else pick up your order, however you will need to email us at [email protected] with the invoice number and the full name of the person picking up the order.
 

I have received my order and it is faulty/damaged/incorrect, what do I do?

We do our best to ensure all orders are processed correctly. If an item is faulty, damaged or does not match the description, please email us within 7 days of receiving the order at [email protected] and one of our staff will be in touch as soon as possible.
 

Can I Refund or Exchange orders that I have placed online?

Refunds and exchanges will be allowed in accordance to our REFUND POLICY
 

What if I don’t receive any updates on my orders?

You will receive a confirmation email right after your purchase. Please allow at least 2 business days for staff to process your order.

If you have not received any emails regarding your order, please email us at [email protected] and one of our staff will help you as soon as possible.
 

Do you have a Justice of the Peace?

Unfortunately we do not have a Justice of the Peace.

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