Terms & Conditions

Welcome to the chesterandjakes.com.au website (the "Site"). The following document contains the Terms and Conditions that govern your use of this website. They describe your rights and responsibilities. Please take a few minutes to review these Terms and Conditions. Your use of this web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use this web site. 

The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the chesterandjakes.com.au online store offers an easy and convenient method of ordering pharmaceutical products online, along with a wealth of health-related information.

This Site is owned and operated by Chester and Jakes Pharmacy ABN 69 613 356 980 (hereinafter referred to as 'we', 'us', 'our' or 'it'). We reserve the right to add to, delete or change these terms because of frequent changes in Internet technology and applicable law. As such, you should check these terms and conditions from time to time for such changes.


Information Disclaimer

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease.­ No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever.­You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition. NOTHING CONTAINED IN THE SERVICE IS INTENDED TO BE OR SHOULD BE TAKEN FOR MEDICAL DIAGNOSIS OR TREATMENT.


Copyright and Trademark Notice

This site is owned and operated by chesterandjakes.com.au. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 2000, ALL RIGHTS RESERVED. All audio and video clips are the sole property of chesterandjakes.com.au or their respective content providers. All software used on the site is the sole property of chesterandjakes.com.au or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future.You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without chesterandjakes.com.au's prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Disclaimer & Limitation of Liability for Products Sold

Except as expressly stated herein, chesterandjakes.com.au makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, chesterandjakes.com.au expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to chesterandjakes.com.au arising from any product sold on the Site shall be the price of the product ordered. In no event shall chesterandjakes.com.au its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.


Disclaimer for Use of Site

You expressly agree that use of the Site is at your sole risk. In no event will chesterandjakes.com.au, its directors, partners, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition, chesterandjakes.com.au, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Further, chesterandjakes.com.au explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of chesterandjakes.com.au, its directors, partners, employees and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold chesterandjakes.com.au, and our directors, partners, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.


Payment Methods

Credit Cards:

We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions with chesterandjakes.com.au. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfil your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.

Please note we do not accept American Express or international credit cards online as a form of payment.


Please note that chesterandjakes.com.au does not accept money orders, cashier's cheques, personal cheques and company cheques as a form of payment. All Click and Collect orders must be previously paid before confirmation for pick up is sent, no in-store payment is available for Click and Collect orders.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. chesterandjakes.com.au reserves the right at any time after receipt of your order to accept or decline your order for any reason. chesterandjakes.com.au reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.


V.I.P Program

Whilst chesterandjakes.com.au does not offer any V.I.P Program benefits for online orders, in-store Terms & Conditions still apply. Points can/will not be accrued for (but not limited to) items that are prescription, discounted on special, baby formula and low mark-up items. 

A $20 Voucher will be awarded upon the accrual of 250 points ($250 elligible purchases, or 1 point per $1 on items that accrue points). Vouchers can/will not be reprinted or reissued. chesterandjakes.com.au does not accept responsibility or liability of vouchers once issued. 


Typographical Errors

Whilst chesterandjakes.com.au make every reasonable effort to present accurate information on this web site, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability.



Prices displayed on the Website are shown in Australian dollars (AUD) and include GST where applicable. Pricing on a Product detail page may not include delivery charges (if applicable). Delivery will be calculated and applied to your order on check out.

Prices of Products, as well as delivery and other charges, may change at any time. chesterandjakes.com.au uses reasonable endeavours to ensure that pricing information is up to date, however chesterandjakes.com.au reserves the right to cancel orders accepted at prices which are inaccurate or incorrect.

You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Site.


Limitation of Quantity

chesterandjakes.com.au reserves the right to monitor and limit the purchase amounts and/or purchase frequency of products at its sole discretion. We reserves the right to restrict sales quantities to a non-commercial level at its sole discretion (including after you have submitted your order). In such cases chesterandjakes.com.au will reduce product(s) and/or order frequency to what We consider a non-commercial supply or will fully refund the order in the event of inability to supply the order. We apologize for any inconvenience this may cause you.


v1.0 Updated on 8th April 2020

Home   -   Shop   -   Services   -   Health Info   -   Repeats   -   Contact   -   Click & Collect   -   Terms & Conditions 

Privacy Policy   -   Refund & Exchange Policy   -   FAQ